If not followed correctly, consumers have the right to seek a court order and bring civil and criminal action under the Consumer Rights Act 2015. If the trader does not comply with a court order it can lead to a penalty of an unlimited fine and 2 years imprisonment. This course takes between 1-2 hours to complete.
Consumer Rights Act Training Course Outline
The aim of this course is to greater increase your knowledge of the Consumer Rights Act 2015, as well as the relevant legislation.
The key points covered in this course are:
- Consumer rights
- Resolutions
- Time limits of claims
Consumer Rights Act Training Course Learning Outcomes
On completion of this course, learners should know and understand the following:
- Understand who the Consumer Rights Act apply to
- How to resolve any disputes
- Time limits of claims
