It’s important your business knows how to handle complaints in a professional manner. This Complaint Handling training teaches your staff how to handle complaints efficiently and successfully. This CPD accredited course is perfect for anyone who deals with customer service daily and handles complaints.
This Complaint Handling training online course will give businesses the edge over competing companies by teaching the difference between good and bad customer service as well as effectively handling complaints. Give your business the upper hand and avoid losing profits on complaints.
This Complaints Handling course will teach your staff complaint handling, whether that’s responding over the phone, social media, letters or from a review. They will also understand the primary reasons for complaints, how to respond appropriately to a range of situations, and become skilled in responding to a complaint appropriately.
Complaints Handling Training Course Outline
The aim of this Handling Customer Complaints training course is to greater increase your knowledge of complaints and how to manage them, as well as the relevant legislation.
The key points covered in this course are:
- Reasons for complaints
- Responding
- Investigating
- Types of situation
- Complaints handling processes
Complaints Handling Training Course Learning Outcomes
- Reasons for complaints
Understand the primary reasons for complaints and use them to improve your business - Responding
Know how to respond to complaints over the phone, via email or letter, through social media, or from a review - Investigating
Be able to investigate complaints in a timely and successful manner - Types of situations
Learn how to respond appropriately to a range of situations - Complaint’s handling processes
Become skilled in implementing and reviewing a complaints handling process
This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.
